Please consider the following Frequently Asked Questions before contacting us:

My voucher code does not work.

All valid vouchers are live on the site straight away. If it isn’t working, check the following:

  • The expiry date on the voucher
  • Using the right code
  • Accuracy of code
  • See more help.

What can I buy with my voucher?

Your voucher is valid for the items specified on the code, excluding shipping. If you aren’t sure, feel free to get in touch with the #ArtSouls

How do I use my voucher?

Enter the redemption code at checkout.

What is the current delivery time?

Typically, most orders are dispatched within 48 hrs (working days). From there, it depends on which shipping method you select at checkout as to when you will receive your art.

At peak times, it can sometimes take 5 working days for us to dispatch your item – each and every piece of art is handmade from scratch in our art cave based in Leicester, UK. While we do our best to dispatch within 24 working hours – sometimes it may take a little longer. We do dispatch as quickly as possible – you can’t rush perfection!

If you have any impending deadlines – it’s best to let our #ArtSouls in Customer Services know. We will do their best to assist. You can drop them a line at info@graff.io

Can I use my voucher code with other deals?

Unfortunately, it is limited to one voucher per order.

How do I return my art?

Please see the returns page.

Can I buy more than one Voucher?

Our website will only let you redeem one voucher per order, so you must put multiple orders through separately.

Can I redeem my voucher over the phone or collect in person?

All vouchers have to be redeemed electronically through the website so they are all accounted for. Collection in person is not possible for voucher orders. If you looking for a bespoke size that is not listed please get in touch and we’ll be happy to help.

If you’re unsure whether we deliver to your country, contact us at info@graff.io – we ship to most locations.

 

If these FAQs did not answer your question, please use the contact form below & we will get back to you with 48 hours.

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