Please consider the following Frequently Asked Questions before contacting us:
All valid vouchers are live on the site straight away. If it isn’t working, check the following:
- The expiry date on the voucher
- Using the right code
- Accuracy of code
- See more help.
Your voucher is valid for the items specified on the code, excluding shipping. If you aren’t sure, feel free to get in touch with the #ArtSouls
Enter the redemption code at checkout.
Typically, most orders are dispatched within 48 hrs (working days). From there, it depends on which shipping method you select at checkout as to when you will receive your art.
At peak times, it can sometimes take 5 working days for us to dispatch your item – each and every piece of art is handmade from scratch in our art cave based in Leicester, UK. While we do our best to dispatch within 24 working hours – sometimes it may take a little longer. We do dispatch as quickly as possible – you can’t rush perfection!
If you have any impending deadlines – it’s best to let our #ArtSouls in Customer Services know. We will do their best to assist. You can drop them a line at firstname.lastname@example.org
Can I use my voucher code with other deals?
Unfortunately, it is limited to one voucher per order.
Please see the returns page.
Can I buy more than one Voucher?
Our website will only let you redeem one voucher per order, so you must put multiple orders through separately.
If you’re unsure whether we deliver to your country, contact us at email@example.com – we ship to most locations.
If these FAQs did not answer your question, please use the contact form below & we will get back to you with 48 hours.