This policy covers your personal information on this website only. There may be links on graff.io to external sites beyond our control and we suggest that you always check the privacy policies of these sites before using them.
Your personal information
We will only use your personal information fairly and securely, and will never do anything with it (such as sharing it with any other party) that you have not clearly agreed to, or that could be considered irresponsible.
We will only use your information for uses that can fairly be deemed to be in your best interests. This might be to provide you personally with a better service or it might be to promote our company brands as a whole.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
We will only share your personal information with our employees, contractors, agents or professional advisors where it is necessary in order to fulfil a valid, stated purpose, as above.
You have the right to ask us for a copy of all your personal information that we hold. To make this 'subject access request', please write to the following address and include a fee of £10, as set by the Data Protection Act 1998 to cover an organisation's handling costs, to:
The Customer Engagement Manager
137 Harrison Road
To help us to serve you to our best ability and your greatest benefit, and if you are happy for us to hold the information that we have, please confirm with us that it is correct or tell us if it's not.
You can change your preferences to filter the medium, frequency and subject matter of the communications we send you. You can also opt-out of all of our one-to-one marketing communications.
Each and every marketing message we send you, whatever medium, will also include an appropriate and easy way for you to opt out of receiving further communications of that type.
To change your marketing preferences, go to your account preferences here.
Third party messages
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
We use Google AdSense Advertising on our website.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
You can set your browser to reject all cookies. Please note that if you do this then certain areas of this website will not be able to function for you. Choose a browser setting that rejects third-party cookies but allows the benign, functional ones that make the good stuff work. We've worked hard to make graff.io intuitive to your needs – why would you want to miss out?!
We also use technology that uses Internet Protocol (IP) information exchanges during the course of normal web activity combined with data-enhancement technology to get detailed analytics information. This doesn't allow us to spy on you – it just allows us to see how well our site is working.
Notification of changes
This policy was last updated in June 2017, any updates will be noted here, you should check this page occasionally to ensure you are familiar with any changes.