FAQs

General FAQs

How do I use my Voucher?

Enter the redemption code at checkout.

What can I use my voucher on?

Your voucher is valid for the items specified on the code, excluding shipping. If you aren’t sure, feel free to get in touch with the #ArtSouls

Can I upgrade my product if I have a voucher code?

Absolutely! If you wish to upgrade your product, simply add the options to the product and just pay the extra on top.

What is the current delivery time?

Typically, most orders are dispatched within 48 hrs (working days). From there, it depends on which shipping method you select at checkout as to when you will receive your art.

At peak times, it can sometimes take 5 working days for us to dispatch your item – each and every piece of art is handmade from scratch in our art cave based in Leicester,  UK. While we do our best to dispatch within 24 working hours – sometimes it may take a little longer. We do dispatch as quickly as possible – you can’t rush perfection!

If you have any impending deadlines – it’s best to let our #ArtSouls in Customer Services know. We will do their best to assist. You can drop them a line at info@graff.io

 

CHRISTMAS DELIVERY

Please note, our Christmas last order dates for guaranteed delivery are as follows:

Overseas: Monday 3rd December

Europe: Monday 10th December

Mainland UK: Monday 17th December

Anything ordered later than the cut off date will still be shipped and may make it to the destination before Christmas, however we are unable to guarantee it.

Please note, our Christmas office closures are as follows:

Monday 24th December – Wednesday 2nd January.

We will do our best to get back to customers within 48 working hours.

Can I use my Voucher Code with other deals?

Unfortunately, it is limited to one voucher per order.

How much is shipping?

Standard shipping for the UK is £5.95 and anywhere else is £7.95.

Can I buy more than one voucher?

Our website will only let you redeem one voucher per order, so you must put multiple orders through separately.

Can I redeem my voucher over the phone or collect in person?

All vouchers have to be redeemed electronically through the website so they are all accounted for. Collection in person is not possible for voucher orders. If you looking for a bespoke size that is not listed please get in touch and we’ll be happy to help.

My order arrived damaged – what should I do?

It’s not nice but it does happen, we use great couriers so it’s rare that things get damaged but if they do we’re here to help.

If your order has arrived damaged simply drop us an e-mail to info@graff.io with the following information:

Subject line: Damaged item
Full name:
Order number:
Email address:
A photo of the damaged print:

Once we have received this, we will resolve this as quickly as possible.

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