So you have a discount code and are having difficulty with it on the site? You’ve come to the right place!
All valid vouchers are live on the site straight away. If it isn’t working, check the following:
1. The expiry date on the voucher
The expiry date must be in the future. If it isn’t, then, unfortunately, your code has expired.
Solution? Contact our #ArtSouls at email@example.com including your voucher code in its PDF format and we will see what we can do.
2. Using the right code
Make sure that your code is entered exactly as it is etched on the voucher – if it is copied and pasted, ensure that there are no extra spaces before the voucher or after.
3. Accuracy of code
It is best to copy and paste the code – typing it can confuse similar letters and numbers such as o and 0. Make sure there are no spaces within the voucher.
4. Have you already redeemed your voucher?
If you have already placed a voucher with the code, it will not accept again unless specified. To check if you have made an order, you can go to https://graff.io/my-account/view-order/ — log in and view your order.
If the payment is missing & the order is pending, click PAY and click through to confirm your order. If your order is listed as processing or confirmed, don’t worry – we have your order and it will be with you in around a week from ordering!
If you are still experiencing issues with your discount code, please contact our #ArtSouls at firstname.lastname@example.org including the code and we will look into this for you right away.