Terms and Conditions

Terms and Conditions

By using this website, you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and or use Bespoke Modern Art T/A Graff.io.

Descriptions of goods and services included in the GRAFF.IO site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them.

You should be aware that the colours and appearances of images may vary slightly from the way they appear on screen.  If you are unsure about the colours of a piece, you can always request a free sample or two from us before ordering. Also, try viewing on a few different devices.

Returns

Under the United Kingdoms’ Distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:

– You inform us within 14 working days of receipt of the product(s).

– You pay the return delivery charges.

– Goods are returned in a re-saleable condition and in their original packaging.

For more information, please visit our returns page.

Damages

Re-prints will be made by GRAFF.IO for items lost or damaged in transit. You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.

If a package arrives and it is noticeably damaged, you must sign for it as “damaged”.  We may also need to see a photo of the damage so that we may forward it over to the couriers.  We will then be able to get you a full re-print.

If you have ordered a bespoke print, you have our commitment that your images will not be put into the public domain, unless by prior consent and with your permission. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone. So, rest assured, your contact details are strictly confidential and are not shared with any third party. Only carefully selected, authorised staff have access (for customer service and abuse monitoring purposes) to view system accounts.

We may occasionally email you with special offers from GRAFF.IO  or some of our partner companies.  If you receive an email, you will have the opportunity to unsubscribe yourself from any further messages on the email you have received. Please be assured our aim is not in any way to invade your privacy, but merely to inform you of items that, given your experience in dealing with GRAFF.IO may enhance it still further.

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