FAQ’s

Help My voucher code doesn’t work ! All Vouchers go live straight away.  If you have tried to redeem and it does not work, please check your voucher and try the following: read more

What is the Current Delivery Time?  Estimated turnaround of art is 7 to 14 working days,  at peak times it could be up to 20 working days. All art is made from scratch in our studio in Leicester so please be patient!  Also let us know … Continue reading →

What are the Terms and Condition – Terms and Conditions By using this website, you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the … Continue reading →

I bought a voucher, what can I buy with it?  Your voucher is valid on anything on our site, so if you want to buy something that is more than the voucher price,  you can add your selection to the basket & just pay the extra.

What is the Returns Policy?  Returns Policy You can return your purchase to us in its original condition within 7 working days of the date you received the item, with packaging intact & in a resale-able condition, we will issue a refund for the price you paid for … Continue reading

How do I use my voucher?   How do I use my Voucher? Once you have bought your voucher, you will need to wait up to 48 hours for the voucher to go live. Your voucher is valid site-wide so if you want to upgrade to the … Continue reading →

What are my Statutory Rights?   Statutory Rights At Graff.io we want you to be very happy every time you shop with us. Occasionally however, we know you may want to return items. That’s why under our returns guarantee, if for any reason you are unhappy … Continue reading

Can I redeem my voucher in person? All Vouchers have to be redeemed electronically though the website so they are all accounted for.  Collection in person is not possible for voucher orders.   If you looking for a bespoke size that is not on the site, we should be able … Continue reading →

Can I get Delivery to Europe / World?  To ship to Ireland ( Republic ), just add standard delivery.  If you have a voucher with us, the remaining cart total should amount to £6.95

Where  can I contact you ?  Please use the contact form & we will get back to you within 48 hours.  For a quicker answer to your question you may wish to check these FAQ’s: How long is it before my voucher goes live? How do … Continue reading →

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