My voucher code doesn’t work! All codes are live on the site straight away. If you have tried to redeem and it does not work, please check your voucher and try the following: read more

What is the current delivery time?  Typically, most orders are dispatched within 48 hours (working days). From there, it depends on which shipping method you select at checkout as to when you will receive your art. … Continue reading →

What are the Terms and Conditions? –  These are the Conditions on which we supply Goods to you. “We”, “us”, “our”, or any other similar expression, means… Continue reading →

What can I use my voucher on?  Your voucher is valid for the items specified on the code, excluding shipping. If you aren’t sure, feel free to get in touch with the #ArtSouls

What is the Returns Policy?  If you wish to return your purchase to us, you will need to return it to us in its original condition within 14 working days of the date you received the item, with packaging intact and in a resalable condition. Once we… Continue reading

How do I use my voucher?   Enter the redemption code at checkout. Your voucher is valid for the items specified on the code, excluding shipping. You are able to upgrade your art – just pay the rest at checkout.
… Continue reading →

What are my Statutory Rights?   Statutory Rights At Graff.io we want you to be very happy every time you shop with us. Occasionally, however, we know you may want to return items. That’s why under our returns guarantee if for any reason you are unhappy … Continue reading

Can I redeem my voucher in person? All vouchers have to be redeemed electronically through the website so they are all accounted for. Collection in person is not possible … Continue reading →

Can I get delivery to Europe/World? We ship to most places. If you’re unsure, please contact us to check by emailing info@graff.io. Shipping within mainland UK costs £5.95 and for the rest of the world costs £7.95.

Where can I contact you?  You can contact the lovely #ArtSouls by emailing info@graff.io will get back to you within 48 hours.  For a quicker answer to your question, you may wish to check these FAQs: How long is it before my voucher goes live? How do … Continue reading →

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