Troubleshooting

The most frequently asked questions can be found in the FAQ pages.

“I get an error at checkout eg “sorry there seamed to be no available shipping methods for your location “ You can ignore the message & click the submit button.

“I don’t have a Paypal account” – you can use credit cards without a Paypal account.

“my code doesn’t work” – please type exactly as it is, email us the code if it still doesn’t work.

“there is no BUY button” – This happens on some of the older browsers that are not compatible please try using another browser / machine

“I can’t seem to use more than one voucher ” – this is not possible– it is strictly one voucher per order. Please create two orders if you have two vouchers.

“it says that my voucher has already has been used.” – Maybe you placed the order & used your voucher by accident. Go to “my account” you will find your pending order in there with a link to pay.

“I can’t register an account, the password box is missing” – Please create your account at the end of the order. So create your art, add to basket and checkout as normal.

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