Payment Security

We use PayPal in order to process payment for purchases on our site. PayPal provides a safe interface for transferring money, meaning that we will never store your payment information for ourselves – adding that extra layer of security. Offering Buyer Protection, you can be sure that PayPal will protect your transactions and ensure that you are supported in your purchasing decisions. With fraud protection, you can relax knowing that your payment will be protected, ensuring a smoother journey for your time with us.

Lifetime Guarantee

We are proud to offer a lifetime guarantee with all our prints. We promise to provide you with a piece of art that is not only exclusive but beautifully printed (or framed) too. We use the latest OEM UV fade resistant inks which are guaranteed to last for up to 75 years.

To activate your lifetime guarantee you can either:

– Share a picture of your print and post it onto Graff.io’s Facebook page or Graff.io’s Twitter channel with the hashtag #ArtSouls and #Graff.io. If it’s proudly displayed on your wall then you will be entitled to a special offer, find out more here.

Or

– Write a letter or postcard to our address including your full name, order number, and address along with the words “activate me!”.

If you wish to replace your print, please do not hesitate to contact us (via info@graff.io) with your order number, full name and email address, and we’ll do the rest!

Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Shipping times

Standard Shipping

  • United Kingdom: 3-5 days once dispatched
  • Europe: 10-14 working days once dispatched
  • Global: 10-14 working days once dispatched.

Express Shipping

  • United Kingdom: 1 working day once dispatched
  • Europe: 2-9 working days once dispatched
  • Global: 2-9 working days once dispatched.

For more information/ FAQ’s: http://graff.io/faqs/troubleshooting/

FAQs

My voucher code doesn’t work! All codes are live on the site straight away. If you have tried to redeem and it does not work, please check your voucher and try the following: read more

What is the current delivery time?  Typically, most orders are dispatched within 48 hours (working days). From there, it depends on which shipping method you select at checkout as to when you will receive your art. … Continue reading →

What are the Terms and Conditions? –  These are the Conditions on which we supply Goods to you. “We”, “us”, “our”, or any other similar expression, means… Continue reading →

What can I use my voucher on?  Your voucher is valid for the items specified on the code, excluding shipping. If you aren’t sure, feel free to get in touch with the #ArtSouls

What is the Returns Policy?  If you wish to return your purchase to us, you will need to return it to us in its original condition within 14 working days of the date you received the item, with packaging intact and in a resalable condition. Once we… Continue reading

How do I use my voucher?   Enter the redemption code at checkout. Your voucher is valid for the items specified on the code, excluding shipping. You are able to upgrade your art – just pay the rest at checkout.
… Continue reading →

What are my Statutory Rights?   Statutory Rights At Graff.io we want you to be very happy every time you shop with us. Occasionally, however, we know you may want to return items. That’s why under our returns guarantee if for any reason you are unhappy … Continue reading

Can I redeem my voucher in person? All vouchers have to be redeemed electronically through the website so they are all accounted for. Collection in person is not possible … Continue reading →

Can I get delivery to Europe/World? We ship to most places. If you’re unsure, please contact us to check by emailing info@graff.io. Shipping within mainland UK costs £5.95 and for the rest of the world costs £7.95.

Where can I contact you?  You can contact the lovely #ArtSouls by emailing info@graff.io will get back to you within 48 hours.  For a quicker answer to your question, you may wish to check these FAQs: How long is it before my voucher goes live? How do … Continue reading →

Help with ordering

Whatever you want to order, we can guarantee that we have some lovely #artsouls who are willing to help… Drop us a line and we’ll get back to you within 48 hours. Contact us!

Troubleshooting

The most frequently asked questions can be found in the FAQ pages.

Errors at checkout

If you are having problems completing your order you can contact the #ArtSouls. Please include any error messages/screenshots so that they are able to assist you.

Error message “billing state is a required field”

If your error message is that “billing state is a required field”, it means that your PayPal account is overriding the system. The following instructions will assist in resolving this:

1. Go to your cart
2. Click “proceed to checkout” above the PayPal button.
3. Click “PayPal Pro Hosted” and pay with card.

I don’t have a PayPal account

If you don’t use PayPal, you are able to checkout by using your card instead. Please, be sure to click “PayPal Pro Hosted” to do so.

My code doesn’t work

If your code isn’t working, double check that:
– the expiry date is not in the past
– it is entered correctly
– you are buying the product that is specified in the voucher.

I can’t use more than one voucher on one order

Unfortunately, it is not possible to use multiple vouchers on one order. You will need to place your orders separately using one voucher per order.

If you still experience difficulties, contact the lovely #ArtSouls in our Customer Service team, by emailing info@graff.io